Archive for February 2009

APlus.net Should Go Out of Business

Well, it has been a while since I have had a post like this.  I believe it might have been Home Depot.  I considered changing the name of the company, but decided against it.  The reason?  Everything I am going to say here is true.  I won’t call names.  I won’t make idle threats.  Just the facts.  And it will be damning enough all on its own.

Aplus.net was chosen to host the website and email for my family’s business around 2001 or 2002.  I didn’t work at the company at the time, but I set it up.  I had read about APlus.net on websites like CNet and the prices were slightly inflated, but it seemed reputable from what I could tell.  Even today, APlus.net is well represented on CNet as the #1 provider on the list of most popular web hosts.  I have no idea what criteria they use for those rankings, but whatever.

I signed up for the professional plan with APlus.net.  At the time, I think that included unlimited email addresses and a modest space limitation of 250 megs.  I am not sure what the transfer limits are.  Anyway, at the time, I remember thinking it was pretty competitive and I hoped the uptime would be good.

The uptime was good.  And the account really worked out pretty well for a while.  It was no frills, but it fit our purposes.  Then, as we started getting bigger and having bigger needs in terms of space I started looking back into the hosting company.  I had finally joined the family business so I thought it would be good to check into it anyway as the resident geek.  What I found was that we were still paying $20 per month.  We still had the same now antiquated limits of 250 mb hosted space.  That couldn’t possibly be right!

I went to Aplus.net’s homepage to see a current pricing plan called Professional, which our plan was also called, that gave its users 250 GIGABYTES of storage.  1000 times as much as we were being afforded.  The real kicker?  That brand new plan is listed at $14.96 per month!  Now, that price isn’t exactly a bargain by today’s standards, but consider we were paying MORE MONEY for ONE THOUSAND TIMES LESS IN SERVICE.  That couldn’t even be possible, I thought.

I got on the phone to APlus.net and told them my situation and what I was thinking.  First of all, I told them that I thought it was nearly criminal to not upgrade their standard plans as the service had grown.  The fact that they could have me locked into some antiquated plan that I wouldn’t even be able to buy today from them if I wanted, is offensive.  So, I told the lady on the phone that I wanted to “Upgrade” so that I could SPEND LESS MONEY.  How do I go about doing that?

I was then told that in order to “Upgrade” to a new package, I needed to back up all my files, and copy down all my email address info so I could manually enter and upload it to the new server.  You see, the new packages are on completely different servers, and subsequently, APlus.net can’t just “physically” move my account to a new plan.

Now, I started getting sarcastic and nasty.

Craig:  ”Of course you can’t “PHYSICALLY” move my account to a new server.  It is data.  Why don’t you COPY it to a new server, get me set up and stop ripping me off for $20 per month?”

APlus.net: “We just don’t operate like that.”

Craig: “Well, then please just give me the “Personal” plan that I see on the front page of your website and I won’t move my account at all.  I will agree to keep working with 250 megs hosted for the time being while I get ready to switch.  I am clearly not getting the level of service you describe in your current “Professional” plans, so I want to pay $5.95 per month like the “Personal” customers.”

APlus.net: “Sir we don’t do that.  You are a legacy customer on a legacy pla”

Craig: (Getting enraged.) “And this is how you treat your “legacy” customers?  You rip them off by making them pay more than modern prices for antiquated plans?”

Aplus.net:  ”Well, sir I suggest you sign up for the new plan and move your data to one of our new servers.  I can’t just put you on the Personal Plan.”

Craig:  ”I would, except that you have no migration plan to get me there that doesn’t require me to do all the work.  I think you must be the only hosting company in the world that does business this way.  I have experiences with other companies and have never dealt with anything like this.  Most hosting companies upgrade your plan automatically as they modernize and change the plan details.”

Aplus.net: “Well, sir, I am sorry you are not happy.  Think of it as you are buying a new car…”

Craig:  (Interrupting) “This is NOTHING like buying a new car.  That is a physical asset that I can have possession of.  This is more like Cable TV. And when they upgrade Basic Cable to include 5 extra channels, everyone gets those 5 extra channels too.”

Aplus.net:  ”Well, I don’t know what cable company you have but mine doesn’t work like that.”

Craig: (Enraged IE hands shaking) “Yes it does.  That isn’t true.  What cable company do you have?”

Aplust.net: “That is irrelevant to the conversation.”

Craig:  ”So is a new car analogy.”

APlus.net:  ”Well, sir let’s get back on track.  How about if I credit you the next two months to give you time to set up your new hosting plan?”

At that point, I begrudgingly accepted the offer.  They are probably aware that I am going to find a new hosting company.  One that doesn’t build “ripping customers off” into their business plan.  I will not continue doing any business with APlus.net.  That’s for sure.  I have Dreamhost right now and I have been pretty satisfied with them so far.  I also know that they are super attentive, communicative and would help me in a nanosecond if I needed to move my stuff to a new server.  In fact, they did a data migration this year to some new servers.  They moved all my stuff over and other than a couple little glitches after it was moved, I was fine.  They also fixed my two little glitches within a day.

But by all means, stay away from APlus.net.  A few years down the road, you could be paying the internet equivalent of $1000 per month for 5 cable channels.

25 Life Defining Albums (Or Something)

I had to do a note for Facebook because it was one I actually wanted to do.  I thought I would copy it here because I am so blog negligent today.  I still write a few times a week at Waiting For Next Year.com if anybody is interested.

I am going to try and list the 25 albums that stick out in my life. I also liked Mike’s rule about limiting it to one album per artist.

I am also going to attempt to do things chronologically. I am sure I will leave something out, but here goes anyway. My best attempt for now. If you do this, you don’t have to be as wordy as I am being.

Remember this is my attempt chronologically.

1. New Edition – New Edition (Released 1984) – I heard a promo commercial for “Mr. Telephone Man” in a 30 second snippet on Nickelodeon and it quickly became the first TAPE that I ever desired. 

2. Bon Jovi – New Jersey (Released 1988) – I loved the first album by Bon Jovi, but this is the one that I ended up listening to obsessively. “I’ll Be There For You” is still in my brain. I can still sing Richie Sambora’s high harmonies. Yup.

3. Guns N’ Roses – Use Your Illusion (Part II) (Released 1991) – This ended the Guns N’ Roses era for me. I could have picked any of their albums, but this is the one that was last. I listened to “Don’t Cry,” “Knockin on Heaven’s Door,” and “Civil War,” to the point of insanity. To this day, I represent a generation of music fans that know the epic speech from the epic movie Cool Hand Luke more from a record than because of the actual flick.

4. Pearl Jam – Ten (Released 1991) – This was another turning point. For me, this album was more about the brooding stuff. I loved all the songs on the radio like Even Flow and Alive, but the real selling point was Release. To this day, I consider Release to be “the way” you end an album. That style of song is also something I aspire to. I was on the Pearl Jam bandwagon from this point until Yield (fittingly enough.)

5. Prince – Diamonds and Pearls (Released 1991) – Dangerous songs like Gett Off were excuses to buy something that sounded so pretty to me. I was not in the target demo for this album, and I wouldn’t have admitted it being one of my favorites for a long long time. Now, I am kinda old and I just don’t care. I missed out on Purple Rain, but I didn’t miss out on Prince.

6. Tool – Undertow (Released 1993) – This was the beginning of truly hard music. The high ranging vocals are amazing. The drumming made me wish I was a better drummer. The moods and lyrics made me, at 14, wish I was smarter. This album was one of the first times in my life where the music actually felt sacred to me.

7. Dinosaur Jr. – Without a Sound (Released 1993) – This is one of the defining albums of my musical collection. I loved this record and none of my friends did. It was one of those bands where I was out on the limb all by myself and yet I felt very comfortable as I listened to J Mascis do amazing guitar work and sing in his distinctive, yet below average drawl that I loved so much. The rest of the world knows this band for their cover of The Cure or “Feel the Pain,” but for me it is “Start Choppin,” from “Where You Been.” “Start Choppin” is still amazing today. Go find it and listen to it. You will be screaming in your falsetto in no time, I promise.

8. Counting Crows – August and Everything After – (Released 1993) – Counting Crows was one of those bands that differentiated me from my other friends who I talked music with. They HATED stuff like this for the most part. At the same time, with the raw emotion, melodies and extended vocal range, I was destined to fall in love with this album. “Raining in Baltimore” is still the highlight. I love LOTS of sad songs. This album also defines a freshman year of highschool trip to Spain. I listened to this album over and over and over going through batteries in my “Discman.”

9. Acid Bath – When the Kite String Pops (Released 1994) – My first death metal record. Should be sold like a fisher price toy. Muddy, dark, dirty and trudging is how I describe Acid Bath. Combine it with cover art painted by John Wayne Gacy, and you got yourself a teenage boy hook line and sinker. Acid Bath is also the first time I felt the need to create a web page. I ran the unofficial Acid Bath homepage for a couple years. Wrote that web page with a text editor and an HTML manual too. Uploading pictures on a 28.8 modem sucked.

10. Coinmonster – Guido El Sorrio (Released 1995) – One night in Peabody’s Downunder in Cleveland I saw the most amazing band I had ever seen. A drummer who played so fast and hard that I was sure he must do a lot of working out just to be able to do it. The guitarist was a riff magician. They had no gimmicks, world’s of talent and just killed the room that night. It made me rethink the idea of an “opening band” being crappy. I ended up becoming a bigger fan of Coinmonster than the band we originally went to see. I spent the next decade practically following them around. Worcester Massachussetts? Check. Youngstown, OH? Check. Akron? Check. Cleveland? Check check check check check… I have seen Coinmonster more times than any other band, probably including my own.

11. Pink Floyd – Dark Side of the Moon (Released 1973) – I didn’t discover Floyd until late. I didn’t like the people who listened to Pink Floyd so I never gave them a chance. Today I am a giant Floyd fan, but I missed all the hoopla of 1994 and the Division Bell reunion tour. I missed out on a lot by not getting on board this train earlier.

12. Deftones – Around the Fur – (Released 1997) – I love this album because it defines my freshman year of college. I bought it on the day it was released in October and there were still some sunny days left in Boston. I took extra long ways back to my dorm so I could continue to escape into these tracks. Every single one sticks out, but I will never forget the bass drum from the title track or the weird groove provided by Be Quiet and Drive. 

13. Alice in Chains – Unplugged (Released 1996) – I didn’t include other AIC albums so that I could use this one. This album survives as my go-to AIC album. The fragility of the sound as they are “applauded in” by MTV’s studio audience is amazing. I remember sitting there wondering what exactly Layne Staley was going to sound like and being honestly scared because of his frail look. As he started singing Nutshell though it made me feel unbelievable. Alice in Chains was like that cautionary tale that we all learned in our youth. It encompassed the “one bad apple” and “wasted talent” lessons all in one. They were a painful band to invest in, but you couldn’t help it.

14. Foo Fighters – The Colour and the Shape (Released 1997) – I didn’t want to like the Foo Fighters. “Big Me” seemed like a total joke and really, who would take the drummer from Nirvana seriously as a songwriter. Well, after a friend made me listen to this album, I would forever take Dave Grohl seriously. This used to be my go-to album for drives from Boston to Cleveland when I had ten hours to kill. I can sing every word of this album today. My favorite song on this album even today is February Stars. I have yet to meet another fan of the Foos who would count that as their favorite on this album. Yes, I take an elitist pride in that as a music snob.

15. Mineral – End Serenading (Released 1998) – This was Mineral’s “breakup” album. It seemed so strange to me that a band with songs this amazing could break up as they are finishing their second record, but whatever. End Serenading is so overly dramatic and “pansy” that I probably will someday be embarrassed that it meant so much to me. For about 5 years following my discovery of this album, it became my ode to winter. Whenever it started to feel like winter to me, I would drive around listening to this album singing it embarrassingly loud to myself and harmonizing with the lead singer. It is whiny, and self-important, but then again so are most people from ages 18-25′ish.

16. Hum – Downward is Heavenward Released 1998) – Hum was an obsession. Their short-lived career is on my ipod Nano today for quick access. It is also one of the most amazing concert experiences of my life. I will always remember being borderline crushed against the stage of the Middle East in Boston as a sweaty mess of humanity lost their minds to this ridiculously average band that insisted on playing as loudly as possible. I had earplugs in and they were no match for the band’s three full stacks of guitar amps aimed at obliterating even the sounds of the drums. But it worked. Sure we didn’t hear a vocal for the whole concert, but we might not have heard them above our own singing anyway.

17. Nine Inch Nails – The Fragile (Released 1999) – One of the most amazing musical compositions in my collection. Trent Reznor introduced themes that kept re-appearing throughout this double album and yet somehow managed to have 3-4 single-worthy songs. I am sure this isn’t the top choice for most NIN die-hards, but I left all the others off this list so I could use this one.

18. Radiohead – Kid A (Released 2000) – I didn’t know where to fit Radiohead in so I went with the album that has Idioteque on it. I have a lot of Radiohead influence in my life. They started out of place with Creep on MTV in the middle of the night. I loved them from that point. The Bends was a revelation as was OK Computer. Kid A, though sticks out most. It was brave, but still completely amazing. I don’t know what my musical taste would be like without Radiohead specifically Kid A.

19. System of a Down – Toxicity (Released 2001) – This album is important for a couple reasons. First, I was searching the Internet every day for leaked tracks of this one. When I was working at Commerce One in Cambridge Mass, I finally got a rip of “Chop Suey!” off of some radio station rip from Oklahoma or something. The beginning of the track had the fading sound of a song by Nickelback as the crappy station had System battling Nickelback for some cheesy “rock song of the night” honor. I had this song playing on winamp with repeat going and I must have listened to it for 4-5 straight days. Honestly.

20. Death Cab for Cutie – We Have the Facts and We’re Voting Yes (Released 2000) – This album was amazing because it wasn’t amazing. It was so opposite anything that I had ever liked before. It was slow and didn’t try too hard with its dynamics. It was subtle and left room for lyrics. It opened my eyes to the idea that music didn’t have to be the most complicated thing in the entire world to just plain rock. When you muddle along in the middle, the highs seem really really high in the scarce times that you reach them.

21. Iron and Wine – The Creek Drank the Cradle (Released 2002) – I was listening to this album downloaded from the internet because it was recommended. When I was listening to it for the first time, I thought I was listening to something at least 20-30 years old. After some research and after going into a real store and buying the CD I found out that it was a recent release. This was like my late-life intro to folk music. And it taught me that folk music doesn’t have to suck. Combine that with the really tight vocal harmonies and this album encompasses a lot.

22. The Velvet Teen – The Great Beast February (Released 2002) – I don’t know if this album would always make it onto my list, but it belongs because of “Mother of Love.” That is one of the songs that I had on my computer that I had on repeat for days at a time. It is just one of those songs that the world should be informed of whenever I have a chance.

23. Brand New – Deja Entendu (Released 2003) – This is a band that escaped the shortlived scream-o thing by being smart enough to stay away for a while and evolve. They had an album that I couldn’t stop playing over and over again, yet they didn’t just capitalize on the fact that kids from Warped Tour were anxious. They waited and got things right and set themselves up to have a long career. For me this was an album that I think has probably rubbed off on me a lot. They took notes from Pearl Jam on how to end an album with “Play Crack the Sky.” It is an amazing song if you have a chance to listen to it. 

24. Coheed and Cambria – In Keeping Secrets… (Released 2004) – This album is amazing. I had to include Coheed and Cambria because the band is important to my musical history. I am pretty sure it was Coheed who was playing at the old Grog Shop on the night that I met my guitar player Todd in line for that show. Without that, I never would have ended up in The Company Line and making all the music I have made over the past five years. Either that or it would have sounded a hell of a lot different and worse. Todd and I have squandered a lot of time in the history of The Company Line, but I am never not proud of the things we do come up with. Coheed is a catalyst of circumstance.

25. Arcade Fire – Neon Bible (Released 2007) – After being my own songwriter and in my own band, I kind of fell out of love with listening to music. One of my favorite comedians Jim Norton says he doesn’t listen to other comedians because he doesn’t want to be influenced. I think that is probably why I love The Arcade Fire. They are amazing, but even if I wanted to, I don’t think I would steal their sound or hardly anything from their sound. I love it, but it is almost a direct opposite of what I do. It is analog sounding, sloppy at times, kind of free form, yet highly organized chaos.