New York State is Against Business
At least that is the only conclusion that I can come up with after a few pieces of evidence have come to light.
I read this article from ArsTechnica today about a proposed “Amazon tax” that seems to only affect Amazon.com and other Internet businesses that sell items to New Yorkers over the web. The law states that Amazon must collect sales tax for all orders sold to New Yorkers even though the online retailer has no physical presence in the state.
Right now, I am rooting for Amazon to win their forthcoming legal action against the state because of my own interactions lately. My family’s business is attempting to get licensed in the state so that we can take care of a few token properties and situations that affect some of our Ohio-based customers. We are not going to open an office in New York state, but we would like to sell a couple of insurance policies that cover the state of New York. So we started the process of getting a license in New York.
Well, after 5 (count’em 5) iterations of mailing our application along with a check and having that paperwork get returned, I am officially pissed off at the state of New York. You see, every time they send it back, they send the same form letter not really explaining what was wrong with the current application. Also, they will stop reviewing your application when they find the first mistake. So, in a complicated form I can fix one mistake, send it back and then have it returned based on another mistake that wasn’t called out the last time I updated the form.
On top of that, the Ohio department uses a Certificate of Good Standing as their standard form to give people incorporated in the state of Ohio. Then New York state claims that a certified copy of that Certificate of Good Standing is UNACCEPTABLE for their application.
No matter what, I have officially deemed the State of New York relatively hostile to new business. I would think that the state would prefer to make it easier, not harder, to do business in their state. I realize that what we are looking to do in the state isn’t exactly high profile and high reward for the state of New York, but that shouldn’t matter.
But I guess this is indicative of the state of customer service in this nation today. People use call centers in India as the example of bad customer service today, but I am here to tell you it doesn’t stop there. The government, state, local, and federal, have lost any sense of customer service too. From the post office, to the Bureau of Motor Vehicles, to the IRS, there is absolutely NO focus on customer service by the people who are employed using tax dollars. That shouldn’t be the case, and I wish someone would change the culture starting at the top.
