F-Minus Dot Net
I have had the worst time dealing with a company who provides web-hosting service. In case you are wondering, it is not my website hosting company. I deal with ICDSoft and I like the service so far. (KNOCK ON WOOD) I have been dealing with another company that hosts my dad’s company email and website (even though there is no site yet). Let’s call them “F-Minus Dot Net.”
A couple months ago, the email stopped working at my dad’s office and we called and dealt with it. According to the oh-so helpful customer (non)service representative in her English as a second language in a job requiring good communication skills accent, “there was a billing problem, there is no billing problem now and it is back to normal.”
OH! That makes all the sense in the world. At least now I understand what the problem was (not really). And on top of that, I feel very confident that it will never happen again. After that illogical drivel, I feel like its money in the bank. HOW DOES A BILLING PROBLEM SHUT THE WHOLE THING DOWN WHEN YOU AUTOMATICALLY BILL A CREDIT CARD MONTHLY?!?!??
Fine, email is back working and Craig is feeling… OK. Then this week the email stops working again. Something about when we upgraded service packages to get more email addresses it stopped working. Oh, and by the way, while all this was happening we also let your domain name registration lapse. So now we (F-Minus Dot Net) want you to pay us, the service provider, $240 to get your hosting back up and running, and we are going to have to bill you an additional $135 to get your domain name back from VeriSign.
NO. Flat out FU**ING NO! If this $135 is going to have to be paid to VeriSign and we are going to have to wait another few days for the whole thing to propagate back through the internet, you bet your sweet A$$ it will be with a different hosting company. So, goodbye “F-Minus Dot Net.” Your customer service is a joke. You messed up automatic monthly billing. And you expected the customer to pay more money because you screwed up. I hope your company is purchased and liquidated. I hope it is so swift and horrible that you pee right through your Aeron chair. I am going to laugh.
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